FAQS

Purchase

To purchase the product, please contact us at the following number: 595 555 717 or visit our store at Akaki Beliashvili #25, Tbilisi.

You can make the payment at the store with cash or card, or transfer the amount to the company’s account. Payment is possible with any card, including VISA, MASTERCARD, AMERICAN EXPRESS, Re Bank -Top Card, and foreign cards.

Yes, based on the invoice issued by us, you will be able to make installment payments to any bank of your choice.

Yes, we issue bills of lading both electronically and in printed form.

Delivery

The product is delivered through partner delivery companies.

Delivery is made within 24 hours after the purchase of the product in Tbilisi, and it takes from 1 to 3 days in the regions.

Yes, the delivery service is available throughout the country.

The service cost depends on your location, with a price range of 5 to 50 GEL for the delivery.

Change and return

  • If the product brought by the courier does not match the one you purchased.
  • If you discover that the product purchased from us has a factory defect.

      For detailed information about returning the product, please contact us at 595 555 717.

  • If the product delivered by the courier does not match the one you purchased.
  • If you discover that the product has a factory defect.
  • If you accidentally bought another product.

Guarantee

The guarantee applies to all main products and does not apply to auxiliary products  such as ; jack, patch cord, etc…

You can avail of the guarantee service if you encounter an issue with the purchased product. To initiate this process, please contact our customer support team at the phone number 595 555 717, or reach out to us via email or online chat.

For detailed information about the guarantee service, please contact our customer support team at the phone number 595 555 717 or reach out to us via email or online chat.

Address

Netconnect is  located at #25 Akaki Beliashvili St., Tbilisi.

You can use the following Google link to navigate to the address: https://www.google.com/search?q=Netconnect

Our opening hours;

  • Monday to Friday 10:00 a.m-20:00 p.m
  • On Friday 10:00 a.m- 16:00 p.m

Switches

A network switch is a vital hardware component in computer networking. It connects multiple devices within a local network, facilitating efficient data transfer through Ethernet cables. Unlike hubs, switches intelligently direct data only to the specific device intended, enhancing network performance and reducing congestion.

Unmanaged switches are designed to just plug in and run, with no settings to configure. These are fine to use in small networks with only basic needs. Managed switches, however, are fully configurable, are customizable, and provide a range of data on performance.

NO, you should not use an unmanaged switch with VLANs. The behavior of an unmanaged switch is undefined for 802.1q tagged frames. Therefore, some switches may pass them without issue, others may not pass the tags, and still others may choke entirely, causing major network issues.

A PoE switch can supply power to the connected device via the network cable, in addition to the data transmission function of a regular switch, while a regular switch primarily focuses on data transmission and does not have the power supply function.

Routers

A router is a network device that directs data traffic between different computer networks. It operates at the network layer of the OSI model and uses routing tables to determine the best path for data packets. Routers enable communication between devices in distinct networks.

As such, there is no ready template; it always depends on you and your needs. Several parameters determine the router you need, such as the number of users, your Internet speed, and whether you use VPN technology, among other factors.

Access Points

A wireless access point (WAP) is a network device that allows Wi-Fi-enabled devices to connect to a wired network using wireless communication. It facilitates wireless connectivity by transmitting and receiving data between the wired network and Wi-Fi devices, extending network access without the need for physical cables.

Wi-Fi 6, also known as 802.11ax, is the latest generation of Wi-Fi technology. It improves data transfer speeds, network efficiency, and performance in crowded environments. Wi-Fi 6 introduces features like Orthogonal Frequency Division Multiple Access (OFDMA) and Target Wake Time (TWT), enhancing overall wireless connectivity.

The maximum number of clients connected to one access point depends on factors such as the access point`s specifications, network environment, and usage patterns. In typical scenarios, a modern access point can support dozens to over a hundred concurrent connections, but this varies based on hardware and usage conditions.

The extra LAN port on an access point serves to provide additional wired connectivity. It allows you to connect wired devices directly to the local area network, also It is used to extend IP phone, TV or any other IP-based devices.

An outdoor access point is a wireless device designed for deployment in outdoor environments. It extends Wi-Fi coverage to outdoor spaces, offering reliable wireless connectivity for devices like smartphones and cameras. Built to withstand weather conditions, these access points enhance wireless networking in outdoor areas.

VOIP, IP Phones and IPPBX

VoIP, or Voice over Internet Protocol, is a technology for transmitting voice communication over the Internet. It converts analog voice signals into digital data packets for transmission. These packets are sent over IP networks, allowing for cost-effective and flexible voice communication through the internet or private networks.

VoIP offers cost savings, flexibility, and additional features compared to traditional phone systems. It utilizes existing internet infrastructure, reducing communication expenses. VoIP also provides scalability, mobility, and features like video conferencing, making it a versatile and efficient communication solution.

Yes, in many cases, you can keep your existing phone number when switching to a VoIP phone service. This process, known as number porting, allows you to transfer your current phone number to the new VoIP service, maintaining continuity for your contacts and business.

Yes, VoIP calls can be secure. Implementing encryption protocols, secure networks, and regular security updates can enhance the security of VoIP communications. However, users should take precautions to mitigate potential risks and ensure a secure VoIP environment.

The cloud refers to a network of remote servers on the internet that store, manage, and process data, allowing users to access and share information from anywhere with an internet connection. Cloud services provide scalable computing resources, storage, and applications without the need for on-premises infrastructure.

Shopping Cart0

Cart